Thetford Loving Leisure v1

Thetford Ltd.

2 reviews

Listed in Kitchen/Galley Appliances, Toilets and Sanitation

Telephone: 0844 997 1960
Location: Unit 6, Brookfields Way, Manvers, Rotherham, South Yorkshire S63 5DL

Tell people about this business:

Thetford Ltd. are the manufacturers of a wide range of toilets and toilet care products for the leisure market; they also manufacture refrigerators, cooking appliances and service doors. Their products are available to purchase via a UK- and Europe-wide network of dealers and service centres, details of which are available on the company website.

  • Member Since: August 14, 2015

Reviewed on: March 9, 2016

I’ve used Thetford products for many years as there is little choice in the market for boats and caravans. I specified their Aspire cooker for my new narrowboat. On collecting my brand new boat, however, the grill didn’t stay alight and the oven thermostat didn’t work. Thetford’s response was that they would send a service engineer in 10 days! When the service engineer eventually met us, he couldn’t fix the fault.

Eventually Thetford agreed to provide a new cooker that would be tested at works before despatch. Weeks later, a replacement cooker was fitted but this had large gaps around the top frame and the electronic igniters didn’t work on the grill and oven.

After further complaints, Thetford investigated, with their engineering and quality manager taking several weeks to respond that this had occurred in transit. I am still waiting for my replacement cooker.

My experience of Thetford is poor product performance and poor customer service.

Reviewed on: March 1, 2016

It is high time Thetford develop a toilet unit that is convenient for liveaboard boaters. Apart from the china bowl version, units are plastic with lots of nooks and crannies, making it difficult to keep their standard narrowboat toilets properly clean.

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